Refund policy
RETURNS AND REFUNDS
Last updated: 6 August 2026
Every Stadion piece is made to order. We still accept returns on standard-size pieces, and the process is set out in full below.
Your return window
The window runs from the day your order is delivered.
- Days 1 to 7: full refund to your original payment method.
- Days 8 to 14: store credit for the full value of the piece.
- After 14 days: we are unable to accept the return.
Nothing in this policy affects your statutory rights under UK consumer law.
How to return a piece
- Email u@stadionclo.com within your window with your order number and the reason for the return.
- We will reply within 2 working days to confirm the return and provide the return address.
- Send the piece back within 7 days of that confirmation.
Please do not send anything back before you have received confirmation from us. Returns sent without confirmation cannot be traced to your order and may not be accepted.
Do not send returns to our registered or correspondence addresses
Our registered office at 61 Bridge Street, Kington, HR5 3DJ and our correspondence address at 167-169 Great Portland Street, London W1W 5PF do not accept returns. Neither address is a returns facility and neither is staffed to receive them.
Anything sent to either address cannot be refunded, credited or returned to you. The correct return address is provided by email once your return has been confirmed, and it is the only address we accept returns at.
Condition
Pieces must be returned unworn, unwashed and in original condition, with all labels attached and any packaging undamaged.
Return postage and parcels lost in transit
You are responsible for the cost of return postage. We recommend using a tracked and insured service and keeping your proof of postage.
Until a return reaches us it remains your responsibility. Stadion is not liable for returns that are lost, delayed or damaged in transit. If a return does not arrive we are unable to issue a refund or store credit.
When you will receive your refund
We will inspect the piece on arrival and confirm the outcome by email within 3 working days. Approved refunds are issued to the original payment method within 10 working days of that confirmation. Your bank or card provider may take a few additional days to post the funds.
Orders paid through Klarna are refunded through Klarna, which will update your payment plan directly.
Store credit
Store credit is issued for the full value of the returned piece and is valid for 12 months from the date it is issued. It can be used against any piece on the Stadion store and can be part-applied against a higher-priced item. Credit issued on an order placed in a currency other than Great British Pounds is converted at the exchange rate on the date the credit is issued.
Exchanges
We do not offer exchanges, as pieces are produced in limited numbers. If you need a different size, email u@stadionclo.com and we will review your request individually.
Damaged, defective or incorrect items
Inspect your order on arrival. If a piece is defective, damaged in transit or is not what you ordered, email u@stadionclo.com within 48 hours of delivery with photographs. We will cover return postage and either replace the piece or refund you in full. This sits outside the 14-day window above and does not affect your statutory rights.
Pieces that cannot be returned
- Made-to-measure pieces produced to your own measurements, as these are made specifically for you and cannot be resold.
- Gift cards.
Contact
Stadion
Email: u@stadionclo.com
Phone: 07934 296301
We respond to all return enquiries within 2 working days.
Trading name: Stadion. Registered company: Lusk Posledni Limited, company number 15480982, registered office 61 Bridge Street, Kington, HR5 3DJ, United Kingdom. VAT number 479 8343 28.