Refund policy
RETURNS AND REFUNDS
Last updated: 12 October 2026
Every Stadion piece is made to order. Nothing is cut until you buy it, and your piece is produced in the size you choose, for your order alone. For that reason we do not accept returns or give refunds because a piece does not fit, or because you have changed your mind.
Before you order
Each product page carries a size guide with the finished measurements of that garment, to the centimetre, along with the model's height and the size they wear. Lay a piece you already own flat, measure it and compare. If you are between sizes or unsure, email u@stadionclo.com before you order and we will tell you which size to take.
When we will refund
We will remake or refund a piece in two cases:
- It has a significant production fault. For example a failed seam, faulty hardware, a flaw in the fabric, or the piece measuring well outside the size guide for the size you ordered.
- It looks significantly different from the photographs on our website. For example a different fabric, colour, cut or construction.
Slight differences in colour between screens, and the small variation that comes with fabric cut and finished by hand, are not faults.
How to raise a problem
- Email u@stadionclo.com within 30 days of delivery with your order number, a description of the problem and photographs. If it is a sizing fault, include the measurements you took.
- We will reply within 2 working days. If we need to see the piece, we will send you the return address and cover the return postage.
- Once the piece reaches us we will inspect it and confirm the outcome by email within 3 working days. You can choose a remake or a full refund, including any shipping you paid.
Please do not send anything back before we have confirmed. Returns sent without confirmation cannot be traced to your order and may not be accepted.
Condition
If your claim is that the piece looks different from the photographs, it must come back unworn beyond trying it on, unwashed and with its labels attached.
Do not send returns to our registered or correspondence addresses
Our registered office at 61 Bridge Street, Kington, HR5 3DJ and our correspondence address at 167-169 Great Portland Street, London W1W 5PF do not accept returns. Anything sent to either address cannot be refunded or returned to you. The correct return address is provided by email once your return has been confirmed.
When you will receive your refund
Approved refunds are issued to the original payment method within 10 working days of confirmation. Your bank or card provider may take a few additional days to post the funds. Orders paid through Klarna are refunded through Klarna, which will update your payment plan directly.
Gift cards
Gift cards cannot be refunded.
Your statutory rights
Nothing in this policy affects your statutory rights under UK consumer law.
Contact
Stadion
Email: u@stadionclo.com
Phone: 07934 296301
We respond to all return enquiries within 2 working days.
Trading name: Stadion. Registered company: Lusk Posledni Limited, company number 15480982, registered office 61 Bridge Street, Kington, HR5 3DJ, United Kingdom. VAT number 479 8343 28.